Privacy Policy

Draft, last updated 2 November 2026 · Version 2026-11-draft-1

Contact: [email protected]

This applies to VirtuSO, the app. See also the Terms of Service.

1. Who we are

VirtuSO is made by Faelore Studios ("we", "us"). We decide how your information is used in VirtuSO (we are the "controller").

Contact: [email protected]

The short version:

• VirtuSO is for adults (18+).
• Your chats are sent to AI providers so they can write your companion's replies and keep their memory. We name them below.
• Your companion remembers things you tell them, and you can see, edit and delete those memories.
• We don't sell your information, we don't show ads, and we don't use your chats to train AI.
• You can delete a memory, a companion, or your whole account at any time.

2. What we collect

Account

• Your email address and password (the password is stored hashed by our hosting provider; we never see it).
• Your display name, your plan, your hearts balance, and whether you have confirmed you are 18 or older.

Your companions and chats

• Each companion's settings: relationship type, gender, sexuality, appearance, personality, name, age range, way of talking, the AI model used, and the facts you give them.
• Every message you send and every reply, in full.
• Your companion's memory: facts learned from your chats (including about your health, the people in your life, your relationships and your work), summaries of your conversations so far, upcoming events you mentioned, and role-play scenes.
• A record of which messages and memories were used to write each reply, so we can fix problems.
• Portraits and chat backgrounds you generate.

What you send us

• "It just broke" reports, with any note you add.
• Emails you send to support.

Payments

• If you subscribe, Stripe handles your payment. We receive a Stripe customer ID and your subscription status, not your card details.

Technical information

• Information our hosting provider processes when the app talks to our servers, such as IP address, device and app version, timestamps and error logs.
• How much you use VirtuSO (for example hearts spent), so we can run plans and limits.

What we remove before saving

• Before a message is saved or sent to an AI provider, VirtuSO removes things that look like passwords, card or bank numbers, ID numbers and exact addresses. Please still don't share these.

What we don't collect

• We don't use advertising trackers or third-party analytics, and we don't collect your location, contacts, photos or voice.

3. Why we use it

• To run VirtuSO for you: your account, companions, chats and images.
• To write replies and keep your companion's memory: your messages, recent history, your companion's settings and their memories are sent to AI providers (section 4).
• To keep Sensual mode for adults: your 18+ confirmation.
• To run plans and billing: your plan, hearts and subscription.
• To fix problems and improve VirtuSO: "It just broke" reports and the record of what went into each reply.
• To meet legal obligations and respond to lawful requests.

Sensitive information. Conversations with a companion can reveal things about your health, sex life, sexual orientation, relationships or beliefs, and your companion may remember them. We use what you write only to provide VirtuSO as described here. You can see and delete what your companion remembers at any time.

4. AI providers and other service providers

Each time you send a message, the parts needed to write the reply (your message, recent history, your companion's settings and relevant memories) are sent to one or more of these AI providers. They return the reply, a check on the reply, or an update to your companion's memory.

• Anthropic (Claude models, including Claude Haiku and Claude Sonnet): writes replies, and keeps your companion's memory and conversation summaries up to date.
• OpenAI (GPT-6 Luna): writes replies when that model is chosen for your companion.
• Google (Gemini models): checks role-play replies, and generates portraits and chat backgrounds from your companion's description.
• Supabase: hosts our database, sign-in, file storage and server code. Your account and everything above are stored there.
• Stripe: handles subscription payments.

We use these providers' paid business services. Under their terms as we understand them, they process your content to provide the service to us and don't use it to train their own models, but they may keep it for a limited time for abuse monitoring.

The models we use change over time. We will keep this list up to date.

We also share information:

• when the law requires it, or to protect someone's safety;
• with a buyer or successor if the business is sold or reorganised, under this policy.

We don't sell your personal information and we don't "share" it for cross-context behavioural advertising.

5. How long we keep it

• Chats, memories and companions are kept until you delete them or your account.
• Forgetting a memory removes it from your companion's memory.
• Deleting a companion deletes its chats, memories and images.
• Deleting your account (in the app) deletes your account and everything above. It doesn't cancel a subscription; cancel that first (see the Terms).
• Copies may remain in our hosting provider's encrypted backups for a short period before they are overwritten. Stripe keeps its own payment records as the law requires.

6. Portraits and backgrounds

Portraits and chat backgrounds are stored so that anyone with the image's web address can load it. Don't put anything private in a companion's description.

7. Adults only

VirtuSO is not for anyone under 18, and we don't knowingly collect information from children. If we learn that an account belongs to someone under 18, we close it and delete its data. If you think a child is using VirtuSO, email us.

8. Your rights

Wherever you live, you can:

• see and change your companions and what they remember, in the app;
• delete a memory, a companion, or your whole account, in the app;
• ask for a copy of your information by emailing us (there is no in-app export yet);
• ask us to delete anything else, such as an "It just broke" report.

We answer requests within 30 days. We may need to confirm it's you, for example by asking you to write from your account's email. We won't treat you differently for using your rights.

EU, EEA and UK. You also have the right to object to our use based on legitimate interests, to restrict it, to data portability, and to complain to your data protection authority (in the UK, the ICO).

California and other US states. You have the right to know what we collect and why, to access, correct and delete it, and to opt out of the sale or sharing of your personal information and the use of sensitive personal information beyond what's needed. We don't sell or share personal information, and we use sensitive information only to provide VirtuSO. You can use an authorised agent. The categories we collect are: identifiers (email, display name), commercial information (plan and subscription), user content (chats, memories and companions, which may include sensitive information), and internet activity (usage and logs).

9. Security

• Data is encrypted in transit (HTTPS) and stored with our hosting provider, with access controls so you can only reach your own private data.
• Only a small number of people at Faelore Studios can access stored data, and only to run, fix and keep VirtuSO safe.
• Server keys and passwords are kept out of the app.
• No system is perfectly secure. If a breach affects your information, we will tell you and the authorities as the law requires.

10. International transfers

Faelore Studios and our providers process data in the United States and possibly other countries, which may have different data protection laws from yours.

11. Changes to this policy

We may update this policy. The version string at the top changes when we do. For a material change we will tell you in the app before it takes effect and, where the law requires, ask for your consent again.

12. Contact

• Email: [email protected]